Warranty and Returns.
Every Crystala filter we sell is backed by our 100% lifetime guarantee. If you’re not satisfied with your purchase from our website, you may return it for a full refund, exclusive of shipping cost. Please contact us for assistance with your return.
If you purchased your Crystala filter at a retailer, the retailer’s return policy applies.
Crystala warrants our filters against defects in materials and workmanship under normal use for six months from purchase date. This Limited Warranty does not apply to normal wear and tear or damage from accidents, misuse (including failure to follow installation and use instructions), neglect, disassembly, alterations, and external causes such as heat or environmental conditions.
To reduce the risk associated with the ingestion of contaminants, do not use our filters with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the filter.
All water filters are intended to be used to improve the quality of safe and potable non-infectious non-polluted drinking water. In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products. Use at your own risk.
To reduce the risk of property damage due to water leakage you MUST read and follow the installation and use instructions before installation and use of this product. Cartridge should be replaced every 6 months, at rated capacity, or sooner if a noticeable reduction in flow rate occurs.