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Return Policy

Thanks for shopping at CrystalaFilter. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

Cancellation
If you wish to cancel an order, please contact our customer service team.
**If you contact us within 24 hours of purchase:
We can cancel the order for you at no additional cost. The cancellation may take up to 3 days, thank you for your patience and understanding.

**If you contact us after 24 hours of purchase:
You need to bear the return fee if the package is already shipped (depends on our system, not the order status).

There are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you do not have to worry unnecessarily about your order.

Return Policy
We accept return reasons including defective, no longer needed, change the mind, not as described, etc.
If you want to return the item without any quality issue, you need to bear the return fee yourself and pay 20% of the original order as a restocking fee. We will cover the return postage for return requests regarding the quality issue.
Once you received a damaged / incorrect item and you want to file a claim, please email [email protected] together with your order information and the picture of the damaged / incorrect product. We are eager to help.

Return Window
We offer a 30-day return guarantee. Warranty will begin from the date the product is received. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement.

Refund Policy
After receiving your request or your packages, it may take up to 1-7 business days to refund your money. (Unfortunately, due to current situations and the COVID-19, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.)